Optimus’s Managed IT Services offer a dynamic portfolio of complex, IT infrastructure
capabilities, with proven ability to provide heterogeneous management. Our ITIL-certified
staff is dedicated to helping you enhance the business value of your customers’
IT investment through improved operational efficiency and service levels. Combined
with some of our other services such as assessment workshops, new data centre builds,
or hardware support, Optimus lets you provide your customers with holistic solutions
to operate and manage their IT environments in a very focused way, allowing your
customers to maintain choice, flexibility, and control.
You can use Optimus’s managed IT services to deliver and manage network-based services,
applications, and equipment for enterprises, residences, or other service providers.
Optimus being an MSP can act as a hosting company or access provider that offers
services, which can include fully outsourced network management arrangements, including
advanced features such as IP telephony, messaging and call centre, virtual private
network (VPNs), managed firewalls, and monitoring/reporting of network servers.
By employing Optimus’ Managed IT Services, you can help your customers align IT
with their business strategy, manage change with operational excellence, improve
service levels by increasing availability and security, retain control of their
heterogeneous IT infrastructure, extend capabilities and fill gaps with skilled
resources, and reduce costs and complexity in their IT environment.
Using Optimus’ managed IT services you can manage and integrate a range of activities
associated with enterprise networks. The range of outsourcing services includes
basic transport and access, managed premises, web hosting, VPN, unified messaging,
video networking, or other more sophisticated services. The market for managed services
is forecast to grow about 20 percent annually, according to The Yankee Group, due
largely to the need for enterprises to be more flexible and timely in getting to
market and communicating with customers.
Optimus also provides a broader range of infrastructure management services on a
subscription basis. As an MSP, Optimus helps you jump start lowering your customers’
business costs today as they increase their competitive advantage for tomorrow.
Your clients can benefit from a fast return on investment (ROI), flexible engagements,
lower costs and predictable pricing. This standard-based, modular, predefined services
approach is designed to give your customers tested, reliable, and repeatable services.
Remote Infrastucture Management
Over the past few years, the infrastructure outsourcing industry has witnessed substantive
shifts – average deal values have reduced by nearly 70 percent, deal durations shortened
by approximately 20 per cent, and offshore vendors are entering the “top 100 deals
” league tables – all this while the overall market continues to grow. Key drivers
behind these shifts include enterprise customers that seek to enhance service and
performance levels while exploring innovative delivery models to reduce costs, technology
that has improved infrastructure efficiency and management and maturing offshore
Businesses today face a considerable challenge to effectively optimize their IT
infrastructure and related operations and deliver ever-improving service levels
to meet and exceed the expectations of their business-users without compromising
on quality and security. More and more companies are turning towards Infrastructure
Management Service as the answer to this need. Optimus offers Remote Infrastructure
Management, a service that helps you build and operate your customers’ critical
IT infrastructure more efficiently, without your customers having to move from their
Using our experienced staff, advanced toolset and proven ITIL-based servicing model,
you can improve the quality and reliability of your customers’ IT operation – with
fewer headaches and lower risk. Optimus enables you to design, procure, deploy,
manage, support, maintain and grow your customers’ IT infrastructure just about
anywhere, including their company data centers, remote offices and co-location centers
run by other service providers.
Optimus also offers a wide range of remote infrastructure management solutions that
go beyond 24x7 monitoring to include proactive problem identification and resolution.
Built-in root-cause analysis helps you to identify and automatically fix potential
problems your customers might face, before their performance is affected. Our remote
infrastructure management solution will automatically carry out clients’ pre-specified
instructions to fix problems such as restarting sluggish servers and the applications
that reside on them without human intervention.
Being in the business of remote infrastructure management services, you know what
are your clients’ pain and requirements. Only they need strong offshore partner
who can help them to be more competitive in local grounds. Our remote infrastructure
management services are specially designed for that. With our remote infrastructure
management services, you can improve the value chain in services you can offer to
your customers, get competitive locally by outsourcing such Optimus’ services, and
provide services with proven ISO standards complaint processes.
Optimus enables system integrators, value-added resellers and so on, to increase
revenue, profitability and customer retention by offering a wide range of remote
infrastructure management services that help enterprises achieve greater visibility
into IT infrastructure, applications and services. By partnering with us, you can
offer a comprehensive IT solution to your customers without assuming the enormous
investment of building and operating a 24x7 network operations center.
As a result, you can more effectively leverage your own expert staff to identify
long-term client improvements that will ultimately attain higher levels of customer
retention, satisfaction and sales. The remote infrastructure management solutions
offered by us can help you automatically dispatch on-site service providers to address
high priority issues at your customers’ site. By automating corrective actions,
IT organizations can decrease problem resolution time and improve system availability.
Optimus’ RMA (Return Material Authorization) services are a crafted solution of
handling the returns process from return authorization and validation to disposition
of the return. Options provided by Optimus include acceptance and redistribution,
rework or disposal. Optimus’ exacting processes allow for cost effective rework
of the returns, which may include substituting new components in the package or
providing hardware testing and validation.
Optimus works closely with its principals to determine the best course of handling
our customers’ returns to reduce costs and improve service to our customers and
channels. Through its impeccable RMA services, Optimus enables its channel partners
to reduce their operational costs, and increase their revenue streams by offering
IT Solution Services. The highlight of Optimus’ RMA services, include:
- Rapid turnaround of hardware and software products.
- Cross shipping in mission critical circumstances.
- In-warranty and out-of-warranty repair services.
- Fast, knowledgeable and friendly associates who care.
RMA is a vital part of any manufacturer’s activities; customers often gauge a manufacturer’s
and distributor’s competence by the quality of their RMA service. Optimus views
RMA systems as complex blends of administrative, logistical, and technical services;
they require expertise and dedication to maximize efficiency and quality of service.
Customer satisfaction is the key to our steady growth and success in the market.
As one of the major distributors in the market with variety of products, our RMA
procedure will be in-line with the respective vendor policies. We provide all levels
of service, from product swap and disposal, through to diagnosis and component level
repair where required. Optimus allows for the complete management of the RMA process
through a dedicated support system.